How to pay by Credit Card

Public Offer Contract

This contract is a public offer. The user individually and directly enters into a contractual relationship with public service unitary enterprise «Hotel «Europe» (hereinafter - the Hotel) while making reservation on accommodation according to the terms and conditions presented on the website of the Hotel. The contract is concluded at the moment of reservation a room on the website. The user (hereinafter - the Guest) making a reservation accepts the terms and conditions of this agreement.

Types of booking and terms of payment:

  • Non-guaranteed booking means we will reserve the accommodation for you till 6 p.m. of the check-in day.
  • Guaranteed reservation means we will reserve the accommodation for you for the entire period you specified in the confirmation of the reservation. The reservation shall be valid for 24 hours, till 12 a. m.
  • In case of no-show or cancellation less than 24 hours before check-in day, the Hotel will charge a fine of 100% price per night without breakfast and cancel the reservation.
  • There is no free cancellation for non-refundable rates.
  • To book an accommodation online, individuals are to submit an application form via the Hotel’s website. To do this, they have to fill in the mandatory fields of the application form and make a payment as appropriate.
  • To make a reservation companies send letter-application on its company's headed note-paper signed by the responsible person of the company to e-mail or by fax +375 (17) 279-39-63.
  • Our strong recommendation is to save the card payment checks, since you might need those to evidence the payment.

Terms of booking cancellation:

  • Making a reservation at the Hotel, the Guest shall accept and agree to the cancellation terms and the terms applicable to non-arrival cases.
  • Note that some of the reservations and special offers are not refundable, and their cancellation or modification is not available!
  • When you cancel your reservation via official web site we will reimburse the amount you paid, within the term as specified, to the bank card you used for the payment.
  • Late cancellations and non-arrivals shall be punishable as specified in the contract (the terms and conditions of a special offer), at the Hotel’s discretion.
  • Refunds with actual crediting of money to the Guest’s bank card account can take up to 30 days, depending on the terms and conditions of the interbank processing centers and the banks involved in the transaction. Refunds are made to the same bank card account that was used for the reservation payments! The Hotel shall not be liable for any cancellations made by speech.

How to pay by credit card online

  1. Fill in the booking form. Select the check-in and check-out dates, the accommodation type, number of guests, extra services and click the “Book” button. Proceed to fill in the fields as required. The payment should cover 100% of the amount due or first night of reservation (according to the tariff).
    Before entering your personal data, check the previously specified information.
  2. After you confirm the reservation, you will receive a payment request. Payments are effected via the WEBPAY electronic payment system, available for Visa, MasterCard and BELCART card holders. Next, you will be redirected to the server of the WEBPAY payment system, providing for payment security. These online payments with use of bank cards are totally confidential and safe. It is not our web page where you enter your personal data and the details of your card, but the authorization page of the payment system. Access to the data is via the TLS protocol, providing for communication security, and with use of the secure internet payment technologies, such as Verified by Visa and MasterCard SecureСode.
  3. After you choose room type, additional services and enter contact information you will be redirected to secure page to complete the payment procedure. Once the payment is successfully effected, you will receive an automatic confirmation sent to the e-mail you specified in the booking form.
  4. Note that we take no extra charges for money transfers from your card account. For information on possible currency exchange and card transaction charges, contact you Bank.

Cancellation of the reservation:

  • Guaranteed reservation can be cancelled 24 hours before the check-in day.
  • Note that some of the reservations and special offers are not refundable, and their cancellation or modification is not available!

The Guest make cancellations by himself by clicking on the link "Cancellation" in the voucher, or by notifying the hotel about the cancellation of his / her reservation by the letter sent to the official e-mail address of the Hotel reservation Department: The hotel is not responsible for cancellations made by phone.

Make sure to keep the card checks (confirming the online payment) if you pay with your bank card, so that we could verify those against your card account statement to evidence any disputed transaction.

We don’t store information about your data. You enter your card details on the WEBPAY website, which provides all the necessary degree of information protection. We are official partners of "Webpay" and "Priorbank".

Step-by-step instructions for paying by credit card via the payment system WebPay:

After the formation of the order fields and clicking the button to complete the payment, you will be redirected to the payment page of the WEBPAY system:

  1. Enter the card number - this is a long number (16 characters) located on the front of your card.
  2. Enter the name exactly as on the card.
  3. Enter the validity period of the card - the month and year until which your card is valid.
  4. Enter the CVC / CVC2 card control code - the last 3 signs on the back of your card.
  5. Fill in the "Email" field - enter your email address.
  6. Click the "Pay" button
    The system can transfer you to the page of the bank that issued your card for entering a confirmation code using 3DSecure technology. To go press the button "Go to the ACS page".
  7. The system will take you to the payment completion page. Press the button "Back to site" or "Print receipt" if you want to print a receipt.
  8. You will receive a notification about successful payment to your e-mail.
  9. In case of unsuccessful payment, an error will be displayed on the payment completion page.